Privacy policy

Easy-to-Read Version of Kindship's Privacy Policy

Published: 1-4-2018
Updated: 24-9-2024

1. About This Policy

At Kindship, we care about your privacy.

This policy explains:

  • What personal information we collect.
  • How we collect it.
  • How we use it.
  • How we protect it.

2. What Information We Collect

We may collect:

Your Details:

  • Name
  • Address
  • Email
  • Phone number
  • Location

Your Bio:

  • Information you share about yourself.

Your Child's Information:

  • Name
  • Gender identity
  • Date of birth
  • Health details (like diagnoses and therapies)

Your NDIS Plan Details:

  • Plan information
  • Budget and goals
  • Provider details
  • Invoices

Health Information:

  • Diagnoses
  • Services you use
  • Progress reports
  • Other details to help manage your NDIS plan

If you're a volunteer, job applicant, or service provider, we may collect information about:

  • Your education
  • Work history
  • Services you provide

3. How We Collect Information

We collect information when you:

  • Use our app or website
  • Interact with us on social media
  • Email or call us
  • Provide details as a parent or guardian
  • Submit your NDIS plans

We may also receive information from:

  • Your authorised representatives
  • Service providers or others involved in your care

4. Information We Collect on Our Website

We use cookies and similar technologies to improve your experience.

  • Cookies are small files stored on your device.
  • They help us remember your preferences.
  • You can disable cookies in your browser settings, but some website features might not work.

We collect general information like:

  • Number of page visits
  • Time spent on our site
  • How you found our site
  • Your IP address

Why?

  • To understand how people use our site
  • To make improvements

5. Why We Collect and Use Your Information

We use your information to:

Communicate with You:

  • Respond to your messages and requests.

Provide Services:

  • Offer app features.
  • Manage your NDIS plan.

Personalise Your Experience:

  • Understand your interests.
  • Tailor our services to you.

Help with Budget Management:

  • Assist you in tracking your NDIS budget.

Send Updates and Offers:

  • Provide educational materials.
  • Share special offers (only if you agree).

Improve Our Services:

  • Use anonymised data for research.

Process Applications:

  • If you apply to volunteer or work with us.

Your Consent

By signing up and accepting our Terms and Conditions, Service Agreement, and Privacy Policy, you agree (opt-in) to us collecting, using, and sharing your information as described.

6. Sharing Your Information

We may share your information with:

Our Team:

  • Employees and volunteers who work with us.

External Helpers:

  • Freelancers and service providers who assist us (like invoice management or tech support).

NDIS Support Providers:

  • With your permission, we might share information with your therapists or NDIS team to coordinate support.

Government and Legal Authorities:

  • If required by law.

International Access

Some people we work with might be outside Australia, like in Nepal.

We ensure your information is transferred securely and in compliance with Australian privacy laws.

7. Sharing Health Information with the Kindship Community

We might share some of your health information within the Kindship community to:

  • Help members support each other
  • Share recommendations
  • Discuss experiences with services and NDIS management

Your Consent

By signing up and accepting our Terms and Conditions, Service Agreement, and Privacy Policy, you agree (opt-in) to this sharing.

Your Choices

If you're not comfortable with this, you can:

  • Choose De-Identified Sharing:
    • Your information is shared without personal details.
  • Opt-Out Completely:
    • Contact us to stop sharing your information.

We respect your preferences and will adjust how we share your information based on your choices.

8. Direct Marketing

We may send you:

  • Information about products
  • Details on services
  • Special offers

Your Consent

By signing up and accepting our Terms and Conditions, Service Agreement, and Privacy Policy, you agree (opt-in) to receive these messages.

Opt-Out Anytime

  • You can unsubscribe at any time.
  • Change your preferences in the app.

9. Conversations with Barb (Our AI Assistant)

When you chat with Barb:

  • We do NOT keep records of your conversations.
    • Not stored.
    • Not reviewed by anyone.
    • Data is only used during your chat session.

This means your conversations are private and secure.

More Information

For details about how we use AI and protect your data, please refer to our Terms and Conditions and Privacy Policy.

10. Payments and Financial Information

For payments (like booking NDIS Family Strategy Drop-In Sessions):

  • We use secure services like Stripe.
  • Stripe's Privacy Policy explains how they handle your financial details.

11. How We Protect Your Information

Your information is stored securely on servers in Australia.

  • Provided by trusted companies like Google, Amazon, and others.

International Access and Protection

Sometimes, authorised people outside Australia (like in Nepal) may need to access your data to provide services.

We ensure:

  • Secure Connections:
    • Data is accessed using encryption.
  • Privacy Laws:
    • They comply with Australian privacy laws.
  • Agreements in Place:
    • Contracts to ensure your information stays confidential.

Our Commitment

We work hard to protect your information from misuse or unauthorised access.

12. Use of AI in Our Services

We use AI technology, including Barb, to improve your experience.

Our Promise:

  • Use AI responsibly.
  • Be clear about how we use AI.
  • Ensure accuracy and fairness.
  • Protect your privacy.

Improving Our AI

Even though we don't keep your chats with Barb, we improve our AI by:

  • Using data that doesn't identify you.
  • Asking for your feedback to make our services better.

13. Accessing and Correcting Your Information

You have the right to:

  • Access Your Information:
    • Ask for the personal information we have about you.
  • Correct Your Information:
    • Let us know if something is wrong or outdated.

How to Do This:

  • Contact Us:
    • Email our support team.

We Will:

  • Respond as soon as possible.
  • Update our records accordingly.

14. Deleting Your Information

If you want us to delete your personal information:

  • Contact Us:
    • Use the details in the 'Contact Us' section.
  • Verification:
    • We'll confirm it's you before proceeding.

For NDIS Family Strategy Drop-In Sessions:

  • We keep your information while working with you or as required by law.
  • You can ask us to delete it after we're done, unless we need to keep it for legal reasons.

15. Audits and Compliance

As a registered Plan Manager, we:

  • Undergo audits to make sure we're following NDIS standards.
  • Might review your interactions with us.
  • May ask for your feedback.

Your Consent

By accepting this policy, you agree we may contact you for audits.

Opt-Out:

  • Tell us if you prefer not to be contacted.

16. If You Have Concerns or Complaints

We're here to help if you have questions or worries about your privacy.

Contact Us First:

  • We'll do our best to address your concerns.

Not Satisfied?

  • You can contact the Office of the Australian Information Commissioner (OAIC) for privacy-related complaints.
  • For NDIS-related issues, you may contact the NDIS Quality and Safeguards Commission at 1800 035 544.

17. Contact Us

If you want to:

  • Ask questions.
  • Update your information.
  • Opt out of sharing.
  • Make a complaint.

Please reach out to us:

Address:

Suite 17, Stone & Chalk Startup Hub
Lot Fourteen, North Terrace
Adelaide SA 5000

Email:

Phone: 1300 057 084

We're committed to protecting your privacy.

If you have any questions or need more information, please contact us. We're here to help.

Thank you for being a part of the Kindship community!

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